Facility technology has attracted considerable investment and considerable waste. Some tools deliver measurable returns. Others produce attractive dashboards that nobody opens after month two. Footfall-triggered restroom cleaning has the clearest return. Sensors count entries and trigger service calls at defined thresholds rather than fixed intervals. In high-traffic environments, this reduces unnecessary cleaning cycles while eliminating the complaint-driven cleaning that damages satisfaction scores. Payback periods of under a year are common in airports and malls. QR-based feedback at point of service works because it captures sentiment at the moment of experience rather than through a quarterly survey. The data is only useful if someone acts on it within hours, which requires a defined response protocol rather than a reporting line. Patrol verification systems for security produce an auditable record of rounds. The technology is mature and inexpensive. The value depends entirely on whether anyone reviews exceptions. Attendance systems with biometric or geofenced verification address the single most common billing dispute in FM contracts, which is whether the billed headcount was actually deployed. Technologies that typically disappoint include predictive maintenance platforms deployed on assets without sufficient sensor coverage, and comprehensive IWMS implementations at sites that have not yet documented their SOPs. Software does not create process discipline; it records whether discipline exists. The sequencing principle is simple. Document the process, stabilise the process, then instrument the process.